Create Your Online Shop in Kenya

“I used to lose customers in WhatsApp back-and-forth — 'send price', 'send photos', silence. Now I post my shop link on my status and orders just come in with the items already listed. Game changer for my mitumba business.”

“The STK push is what sold me. Customer picks an item, enters their number, M-PESA prompt pops, done — money hits my till and the order is marked paid automatically. No more chasing screenshots of messages.”

“Clients book braiding slots online and pay a deposit before they come. My no-shows dropped to almost zero, and I can see my whole week from my phone while I'm working in the salon.”

“I don't have M-PESA Daraja so I use the Shops till — customers pay, and I withdraw from my wallet when I need to. It took me one evening to set up. My customers in Nakuru now order before they come to town.”

“I sell revision notes and past papers as digital downloads. The customer pays and gets the file instantly — even at midnight while I'm asleep. I made back my year's subscription in the first week of exams season.”

“We run the POS in the hardware shop and the same stock shows online. When someone buys a drill on the site, it's deducted from the shelf count automatically. Keeps my records clean for KRA.”

“Customers kept asking 'do you deliver to Meru?' Now they just pick the delivery zone at checkout and see the fee upfront. I stopped doing matatu math for every order.”

“I sell second-hand phones and trust is everything in this line. Having a real shop page with my location, reviews and M-PESA till has made strangers comfortable paying me before we meet.”

“My restaurant menu is the shop — people order lunch, pay by M-PESA, and come pick it or we send a rider. We cut the phone-order chaos almost completely during lunch rush.”

“The blog section surprised me. I post haircare tips and it brings people from Google who end up buying products from the same page. Free marketing I didn't expect.”

“I run training workshops and take bookings with deposits. Clients choose a slot, pay, get a confirmation — my calendar fills itself while I'm in class.”

“PESA prompt still shows our business name and the wallet withdrawal hits my phone the same day. It's the simplest way I've found to sell fish online without a website guy.”

“Customers on my WhatsApp used to ask the same prices daily. Now I just drop the product link — photo, price, pay. Conversations dropped, sales went up.”