How can we help?
Real humans, based in Kenya. Reach us any time — we usually reply within a few hours on business days.
Email us
info@shops.co.ke
Best for account, billing and technical issues.
Call us
+254 703 301 870
Mon–Sat, 8am–6pm EAT.
Send us a message
Goes straight to our support dashboard — we reply by email.
Frequently asked
How do I start selling?▾
Create a free shop at /signup — add products, switch on a payment method and share your link. No card required.
How do customers pay?▾
Via M-PESA (STK push), card (Paystack), manual methods like Till/PayBill/Pochi la Biashara and cash on delivery, or by ordering on WhatsApp.
Do you charge commission?▾
No. You only pay your subscription plan — 0% commission on every sale, forever.
Can I use my own domain?▾
Yes, on the Growth plan and above. Point your domain at our servers and we handle the SSL.
How do I get paid out?▾
Payments go straight to your own M-PESA till or bank-linked gateway — we never hold your money.
How do I upgrade or downgrade?▾
Go to Dashboard → Subscription. Paid changes are billed via M-PESA or card and take effect at the end of your current period.
Already a vendor?
Log in and open a ticket under Dashboard → Support — it reaches our team faster.
