Online Shop for Retail Businesses in Kenya
Running a physical shop in Nairobi or anywhere in Kenya and want to sell online without running two inventories? Shops in Kenya gives retailers one stock count, delivery zones with real fees, and cash on delivery — in one dashboard.
Quick Answer
Shops in Kenya is the best option for Kenyan retailers because the POS and online store share one inventory (in-store sales update the website instantly), delivery zones carry per-area fees customers see upfront, and cash on delivery works natively next to M-PESA and card — all managed from your phone.
One Inventory — Counter and Online
POS Synced to the Storefront
The built-in POS and your online shop read from the same product catalogue. Ring up a sale at the counter and the website stock drops immediately — customers online never order something you just sold physically. No nightly stock counts, no overselling.
Stock Tracking & Alerts
Track quantity per product and per variant (size, colour). Get low-stock alerts before you run out, set sale prices, and see which items actually move — the same data whether the sale came through the till or the website.
Variants & Catalogue
Sizes, colours, models — each variant carries its own price and stock count, with photos and categories customers can browse. What you merchandise on the shelf is what buyers see online.
Delivery Zones Customers Understand
Zones by Town, Estate or County
Define delivery areas your business actually serves — Nairobi CBD, Westlands, Kilimani, Thika, Mombasa, Nakuru — each with its own fee. A CBD order can cost KSh 150 to deliver while upcountry runs at its own rate.
Upfront Delivery Pricing
Customers select their zone at checkout and see the total — items plus delivery — before they commit. No more matatu math per order, no abandoned carts because delivery cost was a mystery until the phone call.
Pickup Option Too
Nearby customers can choose pickup at checkout and skip the delivery fee entirely — they pay online and walk in to collect, order status marked ready-for-pickup in your dashboard.
Cash on Delivery and Every Kenyan Payment Method
Cash on Delivery, Natively
COD is a first-class payment method — no plugin, no workaround. Offer it for the zones where it makes sense and pair it with proof-of-payment or order-confirmation steps so riders are not chasing ghosts.
M-PESA and Card Alongside
For prepaid orders, customers get an M-PESA STK push or pay by card (Visa, Mastercard via Paystack). Manual Till/PayBill and bank transfer instructions also supported — you pick which methods appear at checkout.
Orders on WhatsApp
Every order pings your WhatsApp with items, address, zone and payment status — so you can dispatch the rider or flag the pickup without opening a laptop.
Comparison with Other Platforms
| Feature | Shops in Kenya | Shopify | WooCommerce |
|---|---|---|---|
| POS + online shared inventory | ✓ Native | Paid POS add-on | ✗ Plugin required |
| Kenyan delivery zones | ✓ Native | Global-focused | ✗ Plugin required |
| Cash on delivery | ✓ Native | Manual setup | ✗ Plugin required |
| M-PESA payments | ✓ Native | ✗ 3rd party | ✗ Plugin required |
| WhatsApp order alerts | ✓ Native | ✗ Paid app | ✗ Plugin required |
Setup in Minutes
Take Your Shop Online Today
- Sign up free at shops.co.ke/signup
- Add your products — photos, prices, stock counts
- Create delivery zones with your real fees
- Switch on COD, M-PESA and card as you like
- Share your shop link — orders and POS sales share one stock count
Restaurant instead of retail? See WhatsApp ordering for restaurants.
Verdict
Choose Shops in Kenya for Retail
For Kenyan retailers, Shops in Kenya is the only platform where the counter and the website genuinely share one inventory — with delivery zones, cash on delivery, M-PESA and WhatsApp order alerts built in. No plugins, no double entry, 0% commission.
Put your shop online — one inventory
POS, delivery zones and cash on delivery included from day one.
Create your shop — free