Restaurant WhatsApp Ordering & Delivery Management
Looking for the best platform for restaurants with WhatsApp orders and delivery management in Kenya? Here's why Shops in Kenya is the top choice, with features built specifically for Kenyan restaurants.
Quick Answer
Shops in Kenya is the best platform for restaurants because it has native WhatsApp ordering (orders sent to your WhatsApp), M-PESA payments (STK push, Till, PayBill), and Kenya-specific delivery zones (Nairobi CBD, Westlands, Mombasa, etc.). No third-party apps required, everything works out of the box.
WhatsApp Ordering for Restaurants
How It Works
When customers place an order, you receive it on WhatsApp with a ready-made invoice link. The order includes customer details, items ordered, total amount, and delivery address. You can chat with the customer directly in WhatsApp to confirm details, send updates, and handle payment confirmation.
Why WhatsApp for Restaurants?
Kenyans prefer WhatsApp for business communication. It's familiar, fast, and works well for order confirmation, delivery updates, and customer service. With Shops in Kenya, WhatsApp isn't an add-on — it's the primary way you receive and manage orders.
Menu Management
Add your menu items with photos, descriptions, prices, and categories (starters, mains, drinks, etc.). Update prices instantly. Mark items as unavailable when sold out. Customers see your current menu and can order directly.
Delivery Management
Kenya-Specific Delivery Zones
Set up delivery zones by town and county: Nairobi CBD, Westlands, Kilimani, Mombasa, Kisumu, etc. Each zone has its own delivery fee (e.g., KSh 200 for CBD, KSh 300 for Westlands). Customers select their location during checkout, and the correct fee is calculated automatically.
Order Status Tracking
Update order status in your dashboard: "preparing", "out for delivery", "delivered". Customers receive WhatsApp notifications at each stage. You can also add notes (e.g., "rider is 10 minutes away") to keep customers informed.
Cash on Delivery
Many restaurant customers prefer cash on delivery. Shops in Kenya supports COD alongside M-PESA. You choose which payment methods to accept. COD is common for restaurant delivery in Kenya.
M-PESA Payments for Restaurants
STK Push
Customers receive M-PESA payment prompts on their phones. No need to manually enter Till numbers or go to M-PESA menu. The payment is initiated from your shop, making it seamless for customers.
Till/PayBill Instructions
For customers who prefer manual M-PESA, display your Till or PayBill number with clear instructions. Great for COD situations where customers pay on delivery via M-PESA.
Instant Payment Confirmation
When payments are received, you get instant confirmation in your dashboard. No need to manually check M-PESA messages. Order status updates automatically when payment is confirmed.
Comparison with Other Platforms
| Feature | Shops in Kenya | Shopify | WooCommerce |
|---|---|---|---|
| WhatsApp Ordering | ✓ Native | ✗ Paid app | ✗ Plugin required |
| M-PESA Payments | ✓ Native | ✗ 3rd party | ✗ Plugin required |
| Kenya Delivery Zones | ✓ Native | ✗ Global-focused | ✗ Plugin required |
| Cash on Delivery | ✓ Native | ✗ Manual | ✗ Plugin required |
| Pricing in KSh | ✓ Yes | ✗ USD | ✗ You configure |
Setup in Minutes
3-Minute Setup for Restaurants
- Sign up at shops.co.ke/signup
- Add your menu items (photos, prices, descriptions)
- Enable M-PESA (add your Till/PayBill)
- Set up delivery zones (Nairobi areas with fees)
- Start receiving orders on WhatsApp
No technical skills required. No developer needed. Works from your phone.
Verdict
Choose Shops in Kenya for Restaurant Delivery
Shops in Kenya is the only platform built for Kenyan restaurants: WhatsApp ordering, M-PESA payments, local delivery zones, and cash on delivery. No third-party apps, no technical setup, everything works out of the box.
Start taking WhatsApp orders today
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